Measurements make us see things form the customer’s perspective.

Measurement and analysis of our service provide us with tools to rearrange and optimize the way we take care of our customers. We have become aware of the importance of ACTIV service™, and our employees know what we expect of them when they answer the phone. Measuring our service makes us see things from the customers' perspective.

- Mette Christiansen, consultant, Arbejdstilsynet

 Arbejdstilsynet uses Citizen Simulation, Customer Satisfaction Surveys and Telephone Service Measuremets.