Proactive sale becomes center of attention

“We have experienced significant progress. Our customer consultants have been very pleased with the analysis and it is fair to call it an eye opener. We now work determined to realize proactive sales to complement old fashion service. Our focus has been up sale and maintenance of customers. I defiantly think Mystery Calling gives a better view of reality. You see, if I sit down and listen to the consultant talking to the customer, I get a picture of the moment and of what the consultant wants me to see. If, however, the consultants get a lot of calls with out knowing they are being observed, I get a picture of how things are in general. By taking that route we can get deeper into the challenges the consultants meet. It is a great advantage.”

Kim Erleben, Call Center manager, Politiken.

Politiken use Mystery Calling to boost and promote proactive sale. Read the entire article