The best Call Center in oil-industry

“Q8 is striving for the best Call Center in oil-industry. In order to keep track of our own development we have been using Teleminds measurements for the last 4 years. We always know how well we succeed on e-mail corresponding and our level of telephone service among compared to our competitors. At the same time we get specific inputs to how we can improve our customer service. The results are studied by the Call Center as well as the rest of the organization and make sure we always develop our customer service.

- Henrik Even Andersen, Call Center Manager, Kuwait Petrol (Danmark) A/S.

Q8 uses Mystery Calling and Mystery Incidents.