We learn a lot from listening to our members

“We use the measurements to stay focused on our telephone service. Average call time and how the members experience the service we provide are areas of special attention. We appreciate every statement from the members. Some of them even accept that we call them back for more details about their perception of our service. We learn a lot from that.”

- Helle Klaris, HR-consultant, The Teachers' Unemployment Insurance Fund

The Teachers' Unemployment Insurance Fund conduct four Customer Satisfaction Surveys a year.