Our cooperation with Telemind is good and valuable

“The measurements have created a positive focus on areas of our service where improvement is possible and needed. After the last measurement we made a policy stating how the receptionists should act, when a customer is calling.”

- Sonny Bloch Jensen, financial director, Toyota Material Handling

Toyota Material Handling started measuring the telephone service in 2003, and the results have been used to formulate rules and guidelines for the receptionists.

Toyota Material Handling use Telephone Service Measurements.