We ask your customers and analyse the responses - dare you see the results?
Do you know whether customers are loyal or leaving? And do you even know what makes them loyal? It is the customer’s opinion, which ultimately determines whether you are a success. Customer satisfaction surveys give you an updated picture of customers' views on you. Moreover, they can give you answers to what you actually need to do to get more loyal customers and in turn increase sales. Continuous research ensures you ongoing feedback on whether you fulfil customer expectations, and whether your actions have the desired effect.
What do you get out of it?
Customer satisfaction surveys give you the opportunity to act rather than react! The surveys give you the best prerequisites to navigate relative to customer expectations and preferences. You get rapid feedback from customers about the service you provide and the focus areas you work with. You can also gain valuable knowledge about how to prioritize to achieve your objectives and possibly generate good ambassadors among customers. No matter what the survey design, you get readable reports with points, graphs, specific feedback from customers and specific recommendations.
Customer Satisfaction Surveys - How?
Depending upon the task at hand, we, in collaboration with you, define the areas to be focused on. Then we prepare a number of questions that exactly matches the focus areas. We prepare instructions and brief our callers, so they have the necessary background knowledge to implement good user interviews. Of course, the calls are made when customers are most likely to be available. Once the interviews are completed, we analyse the results and deliver a comprehensive report with feedback and practical recommendations.
Where to go from here …
Order a meeting today where we can discuss the many possible fields of application - or hear about our industry-specific customer and member satisfaction surveys.