Get closer to your customers
With Instant Mobile Survey™ (IMS™) you now have the opportunity to hear customer feedback in the moment of truth. When you require it, the customer has the possibility to rate you via sms - dynamic and cost effective. IMS™ compliments on-location interviews and online questionnaires. IMS™ gives you feedback ”on the fly”, 24/7 via customers’ mobile phones.
What do you get out of it?
With IMS™ you get the opportunity to come in dialogue with a much larger share of your customers, without you already knowing their contact details. It gives you unprecedented opportunities to identify your customers and get them to share their experience with you. Not occasionally, but every day of the year. The continuous feedback from customers enables you to proactively meet customer expectations and adjust concepts in relation to customer feedback, so small problems do not became big.
Instant Mobile Survey™ – how?
In close cooperation with you, we prepare a brief and relevant question framework. Once the objectives, scope and form of reporting is customized for your needs, Telemind set up the survey and it is ready for launch. By using promotional materials in the shops, customers are made aware of the possibility to participate in the survey. Customers participate by sending an SMS to 1231, after which they will have direct access to your questionnaire. Once customers have filled out the questionnaire, the results are available via the IMS™ web interface. På trods af den korte spørgeramme kan de indsamlede data ofte bearbejdes yderligere. We can analyze the results and provide a brief summary report with findings, comments and practical recommendations. If you, for example, chose to work with "Net Promoter Score" (NPS), we can ensure you that our recommendations are followed to the door of our competent process consultants. We always base our recommendations on knowledge and facts, rather than faith and intuition - we call it Fact Based Development™.
As well as providing feedback from customers, IMS™ can also effectively be used internally to assess levels of satisfaction, course evaluations, polls and much, much more.
Where to go from here …
There is nothing better than trying it yourself. Text 1231 to ”hom demo” for a demonstration.