Because you will provide the best advice and optimal sales efforts
With Mystery Calling you get a clear picture of how you handle phone conversations with customers. We observe, whether your efforts to provide the best advice and sales efforts are in accordance with your own expectations and standards. If you wish to be a successful customer-oriented company, you must ensure that employees both know and comply with the guidelines you set. Proper handling will mean competent advice, increased sales and more loyal customers.
What do you get out of it?
Mystery Calling is a simple and effective method to gauge the quality of your advice and sales efforts. Your staff will always strive to do their best in conversations with customers. Yet expectations are not always met. Mystery Calling focuses on conversations and reveals how you handle each call. It provides you with essential facts – and not least, the development of employees. Thereby, customers receive the advice and the offers that you as a company wish them to have.
Mystery Calling - How?
Together with you we define the specific areas of focus that we must evaluate. Then we prepare a number of realistic cases (enquiry type) for each focus area with specific issues (metrics). For each case an answer sheet is produced with exact background information and ready prepared counter-questions, so we can implement the case authentically. We brief our callers and over an agreed period, we make the calls. During this period, we evaluate each case and answer sheet with the callers and you. When the calls are completed, we analyse the results and deliver a comprehensive report with specific observations and priorities of focus areas.
Where to go from here …
Call today and book a preliminary analysis with specific feedback on our experiences and see what Mystery Calling can do for your company.