Remember to smile and put warmth into your phone calls

“We have improved in several ways, since we started measuring our telephone service. We use the results as something to strive for, and we’ve become more focused on answering calls fast and smiling through the telephone. The more you focus on the telephone, the better service you provide. It’s a positive spiral. We appreciate the measurements a lot.”

- Marie-Louise Rasmussen, Finance Director at the Civil Economists’ Unemployment Insurance Fund.

The Civil Economists’ Unemployment Insurance Fund conduct four Customer Satisfaction Surveys a year.